terms of service

LAST UPDATED 1 JULY 2026

Wholesale Management Platform for Designers


1. Acceptance of Terms

These Terms of Service ("Terms") are a legally binding agreement between you ("Designer," "you," or "your") and Engaged Sales Agency Corporation Pty Ltd [ABN 68 684 581 324] trading as "Engaged Suite Software" ("Engaged Suite Software," "we," "us," or "our") governing your access to and use of the Engaged Suite Software wholesale management platform (the "Service").

By registering for an account or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

The Service is designed for bridal and wedding-related designers and brands ("Designers") to manage wholesale operations, including stockist and boutique relationships, order tracking, production status, sample management, commission tracking, and related administrative workflows.

Designers may invite their Stockists to access the relevant Designer's portal, for example to view orders, place orders, book trunk shows, or sign trading agreements. A Stockist who accesses the Service in this way does so under a separate Retailer Terms of Use presented to them on first access, and is not a "User" or "Representative" of the Designer under these Terms. These Terms govern the relationship between Engaged Suite Software and the Designer only.

2. Definitions

  • "Designer Data" means all data a Designer uploads, inputs, or generates through the Service, including product and collection information, pricing, order records, stockist and boutique contact details, sample tracking records, commission and royalty data, notes, and files.

    "Stockist," "Boutique," or "Retailer" means a wholesale account, retailer, or boutique with which a Designer conducts business, as recorded within the Designer's account. A Stockist may access the relevant Designer's portal by invitation, in which case their use of the Service is governed by the Retailer Terms of Use, not by these Terms. Stockists are not Users or Representatives of the Designer under these Terms.

    "Wholesale Order" means an order, invoice, or transaction record created or tracked within the Service between a Designer and a Stockist.

    "Account" means the workspace registered by a Designer to access the Service, including any Users added to it.

    "User" (also referred to as a "Team Member") means an individual invited by a Designer's Account Owner to access the Account with defined, role-based permissions.

3. Eligibility & Accounts

The Service is intended for use by businesses and individuals operating in a professional capacity as bridal or wedding-industry designers, brands, or their authorised representatives. You must be at least 18 years of age and have authority to bind the business on whose behalf you are registering.

3.1 Account Roles

  • Account Owner / Administrator: the Designer or authorised representative who registers, pays for, and holds primary administrative control of the Account.

  • User (Team Member): individuals invited by the Account Owner with permissions scoped to specific functions (for example order management, production tracking, commission reporting).

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account, including activity by Users. You must notify us promptly of any unauthorised access or use of your Account.

3.3 Representatives

These Terms also apply where the person accessing the Service is not the Designer itself but a representative acting on the Designer's behalf, for example an employee, contractor, sales agent, or agency managing wholesale operations for the Designer (a "Representative"). Where these Terms refer to "you" or "Designer," that also means the Designer on whose behalf a Representative is acting.

A person accessing the Service as a Representative confirms that they are authorised by the Designer to access and manage the Designer's Account, including entering orders, managing Stockist information, and viewing commission and financial data on the Designer's behalf, and that the Designer has agreed to be bound by these Terms as a result. Engaged Suite is entitled to rely on that confirmation without independently verifying the underlying arrangement between the Representative and the Designer.

A Representative is responsible for maintaining the security of their own login credentials and for all activity conducted through the Service under their access, whether or not specifically directed by the Designer.

4. Description of the Service

The Service provides tools to help Designers manage the operational and administrative side of their wholesale business, which may include, without limitation:

  • Tracking Wholesale Orders and their status across production, shipping, and delivery

  • Managing Stockist and boutique contact and account information

  • Tracking samples, including location, condition, and return status

  • Recording and calculating sales commissions and designer royalties

  • Generating and storing invoices and related order documentation

  • Reporting and dashboards summarising wholesale performance

  • Inviting Stockists to access the relevant Designer's portal to view and place orders and sign trading agreements

The Service is an administrative and operational tool. It does not verify the accuracy of information entered by a Designer, does not act as a party to any Wholesale Order or to any trading agreement between a Designer and a Stockist, and does not guarantee the accuracy of any commission, royalty, or financial calculation generated through the Service. Designers remain solely responsible for the accuracy of their own business records and for their relationships and agreements with Stockists.

5. License to Use the Service

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service solely for your internal business purposes in connection with managing your wholesale operations.

You may not resell, sublicense, reverse engineer, or use the Service to build a competing product, and you may not use the Service to provide platform access to any third party outside your own Account and its Users. This does not restrict your ability to invite Stockists to access your portal through the Service's intended invitation features.

6. Third-Party Integrations

The Service may integrate with third-party tools, which may include payment processors, accounting software, calendar tools, or file storage providers ("Third-Party Services"). Your use of any Third-Party Service is governed by that provider's own terms and privacy policy.

We do not control and are not responsible for the availability, accuracy, security, or continued functionality of any Third-Party Service, or for any changes a Third-Party Service makes to its features, pricing, or API. We may add, modify, or discontinue any integration at any time without notice.

By connecting a Third-Party Service, you authorise us to access and exchange the data with that service necessary to provide the relevant integration functionality. You may revoke this access at any time via your Account settings, though this may limit related functionality.

7. Data Ownership

You retain full ownership of your Designer Data, including all product, pricing, order, Stockist, commission, and sample information you upload or generate through the Service. We do not claim ownership of your Designer Data.

You grant us a non-exclusive, royalty-free, worldwide licence to host and process your Designer Data as necessary to provide and maintain the Service, and, in aggregated and de-identified form, to improve the Service, in each case as described in our Privacy Policy.

You represent and warrant that you have all necessary rights, licences, and consents (including from any Stockist or User whose information you input) to upload and store the relevant data through the Service, and that doing so does not violate any third-party rights, contractual obligations, or applicable law, including privacy and data protection law.

Because Stockist and boutique contact information within your Designer Data may constitute personal information of individuals at those businesses, you are responsible for ensuring you have an appropriate basis for storing and processing that information and for responding to any related requests from those individuals.

While you retain full ownership of your Designer Data, the dashboards, report layouts, and views the Service generates to display that data are not themselves your property. Those remain part of the Service and belong to Engaged Suite. You are free to export and use your underlying data, but you may not copy, reproduce, or rebuild the Service's templates, reports, or layouts outside the platform.

8. Data Backup, Loss & Security

You are responsible for maintaining your own backup copies of critical Designer Data, including order records and financial data you may need for accounting, tax, or legal purposes. The Service is not a substitute for your own accounting or record-keeping systems.

On closure or termination of your Account, you may request an export of your Designer Data in a machine-readable format. Provided your Account is not suspended for unpaid fees, we will make your data available for export for at least 30 days before it is deleted or anonymised in line with our Privacy Policy.

We implement commercially reasonable technical and organisational measures to protect Designer Data, including encryption and access controls, but no system is completely secure. We do not guarantee that Designer Data will be free from loss, corruption, or unauthorised access, whether caused by us, a Third-Party Service, or factors outside our reasonable control.

If we become aware of a security incident affecting your Designer Data, we will notify you in accordance with applicable law and our Privacy Policy.

9. Fees, Payments & Subscriptions

9.1 Subscription Fees

Access to the Service is billed on a subscription basis according to the pricing plan you select at sign-up. Fees are billed in advance on a monthly recurring basis unless otherwise stated.

9.2 Payment Processing

Subscription payments are processed via third-party payment processors (for example, Stripe). We do not store complete payment card details. You authorise the relevant processor to charge your nominated payment method on a recurring basis until you cancel.

9.3 Refunds & Cancellation

You may cancel your subscription at any time via your Account settings, effective at the end of your current billing period. Except as required by law or expressly stated in a current pricing offer, subscription fees are non-refundable.

If you believe you have been incorrectly charged, you must notify us within fourteen (14) days of the charge appearing on your statement. Claims raised after this period will not be eligible for review.

9.4 Taxes

Any figures, invoices, or tax fields generated through the Service are provided for your convenience only and do not constitute tax or accounting advice. You are solely responsible for determining, collecting, reporting, and remitting all taxes applicable to your business and to your transactions with Stockists.

9.5 Delinquent Accounts

If any amount you owe us remains unpaid for thirty (30) days or more, we may suspend or terminate your access to the Service, including access to your Designer Data through the platform, until the outstanding amount is paid. You remain responsible for any reasonable costs we incur in recovering unpaid amounts, including collection or legal fees.

9.6 Stripe Account Connection for Wholesale Payments

Where the Service enables you to receive payments from Stockists for Wholesale Orders, you must connect your own Stripe account (or another payment processor we support) to the Service in order to receive those funds. You are solely responsible for creating, verifying, and maintaining that account in good standing, including completing any identity verification Stripe requires, and for ensuring the account details you provide are accurate and current.

Your use of Stripe is governed by Stripe's own terms of service and privacy policy, not by these Terms. We do not control Stripe, do not hold or have access to funds processed through your connected account, and are not responsible for any delay, hold, suspension, or closure of your Stripe account, or for any errors, outages, or fee changes on Stripe's part. If your connected account is restricted or closed by Stripe, your ability to receive payments through the Service may be affected until you resolve this directly with Stripe.

You may disconnect your Stripe account at any time, but doing so will limit or disable your ability to receive Wholesale Order payments through the Service.

10. Acceptable Use

You agree not to use the Service to:

  • Engage in unlawful conduct or violate any applicable law or regulation

  • Upload false, misleading, or fraudulent order, commission, or financial data intended to deceive a Stockist, partner, or Engaged Suite

  • Upload viruses, malicious code, or material designed to disrupt the Service or other users

  • Circumvent or interfere with any security feature of the Service

  • Access or attempt to access another Designer's Account or Designer Data without authorisation

  • Sell, sublicense, resell, or share your Account or access to the Service with any business or individual outside your own Account and Users

11. Intellectual Property

As between you and us, you retain all intellectual property rights in your product designs, collection images, brand assets, and other creative material you upload to the Service. We will not use your product images or brand assets for any purpose beyond operating and improving the Service, and will not share them publicly or with other Designers without your consent.

The Service itself, including its software, design, and underlying technology, is owned by Engaged Suite and is licensed to you, not sold, under Section 5 above.

12. Feedback

If you send us feedback, suggestions, or ideas about how to improve the Service, you agree that we may use that feedback for any purpose, including to improve or develop the Service, without any obligation to pay you or credit you for it. You give up any claim to compensation or attribution for feedback you choose to share with us.

13. Disclaimers & Limitation of Liability

13.1 No Professional Advice

The Service is an administrative and operational tool. Nothing in the Service constitutes legal, financial, accounting, or tax advice, and any templates, calculations, or reports generated through it should be independently verified.

13.2 "As Is" Service

The Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, to the maximum extent permitted by law.

13.3 Limitation of Liability

To the maximum extent permitted by law, Engaged Suite and its officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, business opportunities, or data, arising from your use of the Service.

Our aggregate liability arising out of or relating to these Terms or the Service will not exceed the amount you paid us for the Service in the three (3) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits any consumer guarantee or other right that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

14. Indemnification

You agree to indemnify and hold harmless Engaged Suite, its officers, employees, and contractors from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: your use of the Service; your breach of these Terms; your Designer Data, including any dispute with a Stockist arising from information recorded in the Service; or your violation of any applicable law or third-party right.

15. Service Availability

We do not guarantee the Service will be uninterrupted, error-free, or available at all times. We may perform maintenance, or suspend or modify features, at our discretion, and will provide advance notice where reasonably possible. We are not liable for losses arising from Service downtime or unavailability, except as required by law.

16. Term, Termination & Survival

These Terms apply from the date you first access the Service and remain in effect while you maintain an active Account. You may cancel your Account at any time. We may suspend or terminate your access immediately if you breach these Terms, or on reasonable notice for any other reason. On termination, the data export provisions in Section 8 apply.

Sections relating to Data Ownership, Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Governing Law survive termination of these Terms.

17. General Provisions

17.1 Governing Law

These Terms are governed by the laws of New South Wales, Australia.

17.2 Dispute Resolution

Before starting any formal legal proceeding, you and Engaged Suite Software agree to first try to resolve any dispute informally. The party raising the dispute must give the other party written notice describing the issue, and both parties agree to negotiate in good faith for at least sixty (60) days from that notice before commencing court proceedings or any other formal process. This does not apply to urgent applications for injunctive relief, or to disputes that must be resolved through a specific legal process required by law.

17.3 Changes to These Terms

We may update these Terms from time to time. For material changes, we will provide at least thirty (30) days' notice before the new Terms take effect. Continued use of the Service after that date constitutes acceptance of the revised Terms.

17.4 Assignment

You may not assign or transfer your rights or obligations under these Terms, in whole or in part, without our prior written consent. We may assign these Terms at any time, including in connection with a sale, merger, restructure, or transfer of the business, without requiring your consent.

17.5 Statute of Limitations

Any claim arising out of or relating to these Terms or the Service must be brought within one (1) year of the date the claim arose, or it will be barred, to the extent permitted by applicable law.

17.6 Electronic Communications

By using the Service, you agree that we may provide notices, invoices, policy updates, and other communications to you electronically, including by email or within the Service, and that such communications satisfy any legal requirement that they be in writing.

17.7 Entire Agreement

These Terms, together with our Privacy Policy and any other documents expressly incorporated by reference, constitute the entire agreement between you and Engaged Suite regarding the Service.

18. Contact

Engaged Suite Software is operated by Engaged Sales Agency Corporation Pty Ltd [68 684 581 324]. Questions about these Terms can be directed to wholesale@engagedsalesagency.com